Introduction

Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices.

This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services.

Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation.

Version 1

last modified 06/08/2023

Who are we?

We are Fleming Cottage. We operate an independent privately owned holiday cottage which is used for holiday rentals.

All references to “we” “our” “us” or “company” within this statement within this statement are deemed to refer to Fleming Cottage, New Wellington Court, Wellington Road, Upper Rissington, GL54 2SH

Our registered home address is: Moat Farm, Winkfield Lane, Windsor, SL4 4SR

ICO Reference number: ZB578251

Data controllers

For your reference the data controller is:

Cheryl Phillpot, New Wellington Court, Wellington Road, Upper Rissington, Cheltenham, GL54 2SH

Tel: 07748812996

If you have any questions about this Privacy Statement or Personal Information that we hold about you, including any requests to exercise your rights, please contact our Data Controller on the address stated above.

The personal information we collect.

We collect the following categories of information:

1. Personal information you provide

For example, this information may be collected when you:

Contact us about booking the cottage

Create or update your booking information.

Opt in to receive Special Offers

Enquire about, book or review a holiday.

The type of information we collect from you may include your name, email address, phone number, postal address, financial data e.g. Payment card details via a secure payment processor (namely Holiday Rent Payment)

We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details.

How we use your information

Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.

We may use your information in the following ways:

Providing services and features

Provide guest or user reviews on our website

To assist you when you contact us

Monitor and improve our services

To perform functions and services otherwise described to you when we collect your information

To fulfil a contract

When you use our services, for example booking a stay in our holiday property, through us, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between the property owner and guest. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts.

Communications between users of our services

We use the information we collect to enable users of our services, including guests, and parties we contract with (such as our cleaner) to identify one another and communicate. For example, a guest may contact us prior to their holiday to arrange a late arrival or we may contact the guest after the holiday if belongings have been left in the property.

Marketing communications & advertising

We may communicate with you about our products, services, promotions, and news.

Verifying information

We may use or share your information with third parties to verify its accuracy.

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.

Information sharing and disclosure.

We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services to you, where we are required by law to disclose information or where you have given your consent to share information.

Other parties that we share your data with include:

IF Cleaning Services

When booking a holiday we are required to share details about the guests with the cleaning service, only so that they can get in touch with you whilst you are in the property in the event of an emergency.

The general public

When you submit content through public forums such as blogs, social media and independent partners for holiday reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you.

With relevant authorities

For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person's credit card, we may be required by law to share information with that credit card holder, including holiday information.

With your consent

We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.

Safety and security

We know how much data security ma8ers to all our customers and we treat your data with the utmost care.

We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information. Sensitive data such as payment card information is secured by SSL encryption. Any session requests to our servers are monitored to detect and prevent any suspect activity, fraudulent behaviour or site hacks.

Marketing Opt-Outs

You may opt-out of receiving marketing communications from us by contacting us at: cherylphillpot@me.com or by calling 07748812996 and asking to speak to Cheryl Phillpot

You can also opt out of certain marketing communications through the following means:

Email:

By following the unsubscribe link at the bottom of each marketing email or opting out of special offer updates when you make a booking. Please note that if you do opt out, you may still be sent non-marketing messages, such as booking confirmations or balance reminders that would be relevant to the service we are providing to you.

Please remember that if you change your preference it may take a short time for those preferences to become effective.

How long we keep your data for

We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements.

Your rights

You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests, we will endeavour to respond to you as soon as possible, but at least within one month.

If you believe the personal information we hold for you is incorrect, please let us know and we will rectify this as soon as possible.

If you would like to exercise these rights, please contact us at cherylphillpot@me.com or write to me at: Cheryl Phillpot, Moat Farm, Winkfield Lane, Windsor, SL4 4SR

If you are not happy with the way we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office.

Updates to this statement

We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through others means, such as email.